“Heraklion sightseeing” offers a variety of tours, tickets and services through its website (www.heraklion-sightseeing.gr) and through designated partner websites.

Our Terms and Conditions contain legal obligations and as a result we highly suggest reading them carefully. In all booking arrangements, the person making the booking shall accept these conditions on behalf of all the persons named in the booking.

1. Prices:

Prices are based on known costs at April 2014.

Prices shown on our website are per person unless it is stated otherwise.

Prices may change, until the confirmation of the booking.

A Child is defined as being aged from 5-15 years inclusive. All children under 5 years old may travel for free provided they do not occupy a seat to the exclusion of a fare-paying passenger.

Children: All Children under 18 must be accompanied by an adult.

2. Payments:

Heraklion sightseeing accepts the following Credit Cards through PayPal: Visa, MasterCard, Maestro, Diners and Masterpass.

There is no extra charge for processing Credit-card payments or Paypal.

Full payment of the service chosen is required at the time of booking.

Cardholder must be present at the time of presenting the ticket.

3. Tickets & Tour Information:

All sales are final: tickets cannot be exchanged or money refunded by OpenTopBus Hellas

The ticket is valid for use on the “Heraklion sightseeing” for daily use.

The ticket to travel is personal and not transferable.

Retaining your ticket will entitle you 30% off the price, of a tour with the hop on-hop off train in Heraklion. The ticket must be available for inspection anytime by the driver or any other of our personnel. “Heraklion sightseeing” will make every effort to run to schedule but routes may be delayed due to traffic conditions.

4. On-line tickets:

Online tickets are booked on the understanding that the ticket confirmation that the tickets confirmations are prepaid vouchers which must be redeemed for a valid ticket to travel on arrival in any of the tour locations. All e-mail tickets/vouchers must be pre-printed before arrival.

5. Print at Home or e-tickets

For ‘Print at Home’ bookings please ensure you have a working printer before proceeding, as you will need to print your voucher. Please print and bring it with you on day of travel. NO TICKET NO ADMISSION.

6. Special Offers:

All offers displayed on the website can only be booked online.

Discounted walking tours must be discharged on the day of your tour and can’t be used after your tour date.

Discounted tours with the touristic train must be discharged on the day of your redemption.

7. Cancellations and compensation policy:

The tickets can be canceled only 24 hour before the date of it. All sales are final, tickets cannot be exchanged or money refunded by “Heraklion sightseeing”.

In case of no usage of your ticket you will be granted the ability of using it another day.“Heraklion sightseeing” will make every effort to maintain a regular and frequent service, but does not guarantee to do so. “Heraklion sightseeing” shall not be in any way responsible if the ticket holder subjected his/her ticket to loss or damage and be liable for inconvenience or delay in consequence of any failure, alteration, suspension, cancellation or termination of service.

8. Transaction Security:

All payment made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSl). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

9. Loss and Damage:

Any items left on the sightseeing bus or touristic train, are left at the owner’s risk. “Heraklion sightseeing” will take no responsibility for loss or damage to these items.

We have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees’ negligence, in which case our liability is limited a maximum of the refund of the tour cost.

10. General Conditions:

Smoking is not permitted on board

Due to safety reasons we ask that no hot food or drinks are carried on board the bus. Seats are on first come first served basis. We do not offer Travel Insurance but would strongly recommend that you purchase a comprehensive Travel Insurance Policy prior to departure. No servant or agent of ours can change our conditions unless this change has been signed by one of our Directors. The ticket to travel remains the property of the company and must be made available for inspection by the driver, guide or any official of the company on demand. All matters concerning this booking shall be subject to Greek Law. Family tickets are not issued as individual tickets therefore groups must stay together at all times with the purchase of a Family Ticket. We may, at our discretion, require any person to withdraw from any tour, if we estimate their acts or manners offensive to other passengers, and we shall have no further liability. We reserve the right to cancel any tours due to lack of demand or any other reason and also to use vehicles as dictated by demand. We also reserve the right to alter at any time any price, place visited or itinerary. Every possible effort will be made to inform passengers in advance of any alterations that are estimated necessary. If any passenger fail to arrive late (according to the schedule) at the starting point or at the stops throughout the tour, no liability is granted to the Company.

11. Contact us:

We are committed to providing our customers a very high standard of service and value you feedback. If you have any comments about your sightseeing tour, please email them to our telchistravel@gmail.com